Сrowd and Crisis Management training course
Description of the course
CCM meaning in maritime
CCM means that all crew on ships involved in passenger carrying are well trained to handle crowd in any emergency situation that could occur on board a ship. To be sure that crew is able to deal with an emergency on board a ship, the crew must gain particular knowledge and understanding in following key aspects:
1. Emergency procedures. Knowing and understanding procedures equips crew members with ability to organize and execute shipboard procedures effectively and use emergency equipment proper way.
2. Passenger control. It is very important to understand that passengers in an emergency situation will act unpredictably. So, CCM training gives to the crew skills to control and guide crowd to safety, ensuring fast and orderly evacuation and minimizing panic.
3. Behavior management. Each human in an emergency situation has different reaction. CCM training gives understanding of human behavior in unnormal situation and learns techniques to calm and reassure passengers. This helps to maintain order and reduces chaos during emergency situation on board.
4. Practical drills. Drills are important part of an effective CCM. Regular drills are making crew more effective in CCM. Also, drills are showing how effective Emergency procedures are and gives space for an improvement where needed.
1. Emergency procedures. Knowing and understanding procedures equips crew members with ability to organize and execute shipboard procedures effectively and use emergency equipment proper way.
2. Passenger control. It is very important to understand that passengers in an emergency situation will act unpredictably. So, CCM training gives to the crew skills to control and guide crowd to safety, ensuring fast and orderly evacuation and minimizing panic.
3. Behavior management. Each human in an emergency situation has different reaction. CCM training gives understanding of human behavior in unnormal situation and learns techniques to calm and reassure passengers. This helps to maintain order and reduces chaos during emergency situation on board.
4. Practical drills. Drills are important part of an effective CCM. Regular drills are making crew more effective in CCM. Also, drills are showing how effective Emergency procedures are and gives space for an improvement where needed.
Why is CCM training important in maritime?
Crowd and Crisis Management (CCM) training is vital in the maritime industry for several reasons:
1. Ensuring Passenger Safety
2. Reducing Panic and Chaos
3. Enhancing Crew Preparedness
4. Protecting the Company’s Reputation
5. Psychological Preparedness
Overall, CCM training is essential for creating a safe and secure environment on board ships, ensuring that both passengers and crew are well-prepared to handle any emergencies that may arise.
1. Ensuring Passenger Safety
- Effective Evacuations: Proper training helps crew members manage and evacuate passengers efficiently during emergencies, reducing the risk of injuries or fatalities.
- Special Needs Assistance: Crew members learn how to assist passengers with disabilities or special needs, ensuring everyone receives the necessary help.
2. Reducing Panic and Chaos
- Behavioral Understanding: Training includes understanding crowd behavior, which helps in calming down passengers and preventing panic.
- Clear Communication: Crew members are trained to communicate effectively, providing clear instructions that can prevent confusion and chaos.
3. Enhancing Crew Preparedness
- Emergency Response: Crew members are better prepared to handle various emergencies, from fires to medical crises, ensuring a swift and organized response.
- Leadership Skills: Training enhances leadership and decision-making skills, crucial for managing crises effectively.
4. Protecting the Company’s Reputation
- Trust and Reliability: Demonstrating a commitment to safety through proper training builds trust with passengers and stakeholders.
- Incident Management: Effective crisis management can mitigate the impact of incidents, protecting the company’s reputation and reducing potential financial losses.
5. Psychological Preparedness
- Stress Management: Training includes managing stress and psychological aspects of crises, helping crew members stay calm and focused.
- Post-Crisis Support: Crew members are also trained in post-crisis procedures, including debriefing and providing support to passengers and crew.
Overall, CCM training is essential for creating a safe and secure environment on board ships, ensuring that both passengers and crew are well-prepared to handle any emergencies that may arise.
Target group
Objectives of the course
Duration of the training course
Price
Certificate validity
Course contents
Income requirements
Training approaches and equipment:
Location
Approval
This course is designed for professionals responsible for managing large groups and handling crises, including:
- Passenger Service Crew: Flight attendants, train conductors, bus attendants, and cruise ship personnel.
- Security and Safety Officers: Security personnel at transport hubs and corporate security managers.
- Emergency Response Teams: First responders, EMTs, and disaster response teams.
- Customer Service Staff: Ticketing agents and information desk personnel.
- Operational Staff: Ground handling staff, platform managers, and facility managers.
- Senior Management and Executives: CEOs, department heads, and crisis management teams.
- Public Relations Staff: PR managers and communication officers.
- Human Resources Professionals: HR managers and employee assistance coordinators.
- IT and Cybersecurity Professionals: IT managers and cybersecurity experts.
- Government and Public Sector Officials: Emergency management agencies and local government officials.
- Healthcare Administrators: Hospital administrators and public health officials.
- Education Sector Leaders: School administrators and campus safety officers.
The course complies with all requirements of the STCW Convention, as amended, Section AV/2 of the SCTW Code, as well as covers all subject areas recommended by IMO Model course 1.28 “Crowd Management, Passenger Safety and Safety Training for PersonnelProviding Direct Services to Passengers in Passenger Spaces” and IMO Model course 1.29 “Proficiency in Crisis Management and Human Behavior Training Including Passenger Safety, Cargo Safety and Hull Integrity Training”.
The course is certified by Latvian Maritime Administration.
The course is certified by Latvian Maritime Administration.
After completing this course the participants will be able to:
- Control a crowd in an emergency situation on board;
- Locate essential safety and emergency equipment on board;
- Communicate effectively with passengers during an emergency;
- Demonstrate the use of personal life-saving appliances;
- Comply with the ship’s safety and emergency procedures;
- Know and safely use various types of escape chutes and LSA used on Passenger vessels / Ro-Pax;
- Control the crowd and organize the safety measures, that must be applied during abandon ship;
- Understand what delegates are required to do when exiting the escape chute.
- Know the types, equipment, activation, and usage of Maritime Evacuation Systems (MES).
- Organize the safe movement of vehicles and passengers when embarking and disembarking;
- Control all elements of cargo safety and hull integrity;
- Monitor and control atmosphere in ro-ro cargo spaces;
- Organize shipboard emergency procedures;
- Optimize use of resources;
- Control response to emergencies;
- Control passengers and other personnel during emergency situations;
- Establish and maintain effective communications;
- Apply properly the procedures established for the ship regarding loading and embarkation;
- Apply any special safeguards, procedures and requirements regarding the carriage of dangerous goods on board ro-ro passenger ships;
- Apply correctly the provisions of the CSS Code to the vehicles, rail cars and other cargo transport units carried;
- Use properly the cargo-securing equipment and materials provided, taking into account their limitations;
- To be able to make proper use of the stability and stress information provided;
- Calculate stability and trim for different conditions of loading, using the stability calculators or computer programs provided;
- Calculate load factors for deck;
- Calculate the impact of ballast and fuel transfers on stability, trim and stress;
- Apply properly the procedures established for the ship regarding the opening, closing and securing of bow, stern and side doors and ramps and to correctly operate the associated systems;
- Conduct surveys on proper sealing;
- Use equipment, where carried, to monitor atmosphere in Ro-Ro spaces;
- Apply properly the procedures established for the ship for ventilation of Ro-Ro spaces during loading and discharging of vehicles, while on voyage and in emergencies.
The training course covers the following topics:
- Life-saving appliances and equipment, control plans;
- Assistance to passengers en route to muster and embarkation stations;
- Mustering procedures;
- Communication with passengers in emergency situations;
- Personal life-saving appliances;
- Maritime evacuation system introduction
- System abandonment
- General design and layout of the ship;
- Safety regulations;
- Emergency plans and procedures;
- Initial assessment and provision of an effective response to emergency situations in accordance with established emergency procedures;
- Leadership skills;
- Stress handling;
- Human behavior and responses;
- General reaction patterns of passengers and other personnel in emergency situations;
- Establishment and maintenance effective communications;
- Provision of relevant information to passengers and other personnel during an emergency situation, keeping them apprised of overall situation and communication of any action required of them;
- Loading and embarkation procedures;
- Carriage of dangerous goods;
- Securing cargoes;
- Stability, trim and stress calculations;
- Opening, closing and securing hull openings;
- Ro-Ro deck atmosphere.
During training course theoretical lessons are given using PowerPoint presentations, movies about passenger ships’ accidents, practical tasks are based on real scenarios and conducted using following equipment: lifejackets, lifebuoys, immersion suits, lifeboats, liferafts, Mes system and Mes equipment, gas analyzers etc.
To be assigned on the Training for Passenger Ship Personnel training course, participant should present:
- Valid identity document (passport/ID card);
- “Basic Safety Training” Certificate.
The duration of the Training for Passenger Ships Personnel training course is 3 working days
The price is 525 EUR.
Training for Passenger Ships Personnel (Crowd and Crisis Management) - Certificate is valid 5 years.
In addition, you will receive a certificate upon completion of the Maritime Evacuation System - Viking Evacuation Chute Training course, valid for 3 years.
In addition, you will receive a certificate upon completion of the Maritime Evacuation System - Viking Evacuation Chute Training course, valid for 3 years.
Riga, Latvia
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